The Terraces of Phoenix was recently named to the 2016 azcentral.com Top Companies to Work for in Arizona. Although we are humbly honored to receive this prestigious recognition it does not come as a surprise.
I learned early on in my career, while working for Marriott, the importance of taking care of your employees. The J. Willard Marriott Sr. philosophy was “Take care of your employees and they’ll take care of the guests”. This sounds simple enough but what I have realized over time is that you can’t have a retirement community with over 250 team members without a successful management team. To accomplish that, we have an ongoing focus on developing our manager’s management skills, as well as empowering our team members to be self-directed, take care of their jobs, and take care of each other.
At The Terraces of Phoenix, we recognize that our team members are our most valuable assets and realize the importance of treating them like family. We go to great measures to find, hire and train good team members. More importantly, we have a strong record for retaining these team members. We train them. We celebrate them. We provide opportunities for growth. Over 45% of our leadership has been promoted from within our own ranks.
I’m often asked what I have found to be the biggest difference in managing a hotel and a retirement community. There are many similarities, however, one difference clearly stands out and I personally share it with every new team member. In hotels, like most service industries, you are hospitably inviting guests into your establishment for a short period of time. At The Terraces our guests are our residents. This is their home and our team members often find it a rewarding experience to develop long term relationships while serving them here on our campus.
-Tom Dorough, Executive Director