We’re happy and grateful to share with you that, with strict protocols and many precautions, our community created a feeling of sanctuary for our residents over the past several months.
And you can rest assured knowing that our highest priority will continue to be the health, safety and happiness of our residents and team members.
The dominant sentiment shared by our residents is that they have never felt alone in having to navigate this crisis.
Rather, they’ve had the support of our well-trained, caring team members working to provide them with everything they need—including in-home meal delivery, grocery shopping services, virtual ways to stay engaged, tech support, health care available 24/7 if needed and more.
Of course, stay-at-home orders have been hard for everyone, no matter where you live. However, our residents feel that living among close friends and neighbors has significantly reduced their social isolation.
A sense of connectedness prevailed as friends stayed in touch via phone and email, waved and chatted from a safe distance on campus and saw one another during virtual events.
The team members go above and beyond. Self-quarantine is not how we wanted to live, but we are surrounded by neighbors who have become like family.”
Phyllis Dorricott, The Terraces at Los Altos resident
How fortunate we are to live here now—all of our basic needs taken care of, groceries procured, medical transportation available—and planned fun activities mixed in to help us all stay happy, healthy and engaged.”
Gary Lipe and Nancy Carlson, The Terraces at Los Altos residents
The high standards at The Terraces have allowed our community to react in a positive way, always keeping our safety and living conditions as a top priority.”
Harry and Marjo Cuddy, The Terraces at Los Altos residents
Our autonomy is being respected while we are guided and cared for by the amazingly adaptable and innovative staff at The Terraces.”
Joan Mather, The Terraces at Los Altos resident
I couldn’t have been in my former home during this crisis. Here I always have immediate access to a friendly face in the garden at any time of the day, and I feel supported in knowing we have a nursing staff on site. I feel safe all the time."
Jane Gill, HumanGood resident
In my prior home, I would have felt way more isolated. Here, any need that we have—from shopping, to medical help, to fixing the air conditioning—is just a phone call away."
Cathy Self, HumanGood resident
In these difficult times, the close personal friendships that we have formed here are a true gift. I wouldn't be anywhere else."
Sheila Brody, HumanGood resident
I appreciate all that the staff has been doing to keep residents and their families updated on everything going on in the community. The transparency is truly appreciated and shows the high integrity of the organization."
Linda Johnson, daughter of a HumanGood resident
The family atmosphere and the feeling of connection continues here even during COVID-19.”
Boyd Cline, HumanGood resident
I can’t think of a better place to be. This virus has brought out the absolute best in all of the team members. God bless all of you.”
William Clem, HumanGood resident
In March, we took early and aggressive steps in order to safeguard the health of our residents, including:
Additionally, during these past few months, we have followed public health requirements to restrict visitors. As visitors are allowed back on campus, we remain vigilant about screening, mask usage, hand sanitizing, physical distancing and limiting gathering sizes.
Lastly, our clinical teams have been available to respond around-the-clock in the event that someone has felt ill.
For the most up-to-date information, please visit our newsroom.
Moving forward, we will be allowing more visitation on campus and gradually reinstating communal activities such as dining together, group activities and classes. All of this will be done in close cooperation with state and local public health officials. Please keep in mind that we may have to revert to temporarily restricting certain amenities and visitation on campus depending on several factors, including the number of positive cases in the local area and possible cases within our community.
Since June, with the greater availability of testing, we have started widespread testing of residents and team members. Regular testing will be a key strategy moving forward so that we can isolate any positive cases and mitigate the spread of the virus.
For the most up-to-date information, please visit our newsroom.
Stay-at-home orders have been hard for everyone, no matter where you live. And like everyone else, our residents have had to deal with much less social contact. But the opinion expressed by most of our residents is that they have experienced less social isolation here than they might have in their prior homes.
For starters, spirits were buoyed by our Life Enrichment team members working hard to develop new, virtual ways to stay engaged.
In addition, our residents found camaraderie in living among close friends and neighbors during a time like this. The sense of connectedness on our campus prevailed as friends stayed in touch via phone and email; waved, smiled and chatted from a distance on campus; and saw one another during Zoom events.
“If I was still living in my former home, I would be really isolated. I need to know there are people around. Anytime I go to my garden box, I see 3-4 people to wave hello to. And there’s a group of us who meet, at a distance and following all the guidelines, on a large patio just to laugh and socialize and talk about something other than the virus.”
— Judy Lovell, HumanGood resident
The family atmosphere and the feeling of connection continue here even during COVID-19.”
— Boyd Cline, HumanGood resident
It is possible to have the support, camaraderie and peace of mind that community living provides while also living in an environment designed to keep residents safe.
Here are two major advantages of senior living communities.
The dominant sentiment reported by our residents is that they have never felt alone in having to navigate this crisis. Rather, they have had the support of team members working to provide them with everything they need in order to stay safe and healthy in their homes.
And there has been comfort in knowing that those team members are screened daily for symptoms and are well-trained in infection control. There has been no worry about going grocery shopping, letting unscreened people into your home for upkeep or maintenance, or getting meals delivered by someone you don’t know.
In my prior home, I would have felt way more isolated. Here, any need that we have—from shopping to medical help to fixing the air conditioning—is just a phone call away.”
— Cathy Self, HumanGood resident
The other opinion expressed by our residents is that they have experienced less social isolation than they might have in their prior homes.
Of course, stay-at-home orders have been hard for everyone, no matter where you live. But here, spirits were buoyed both by our Life Enrichment team members working hard to develop new, virtual ways to stay engaged and by the camaraderie of the residents themselves.
There’s a sense of solidarity. There’s a warmth and companionship from the other residents. We feel like we aren’t isolated.
— Julia Springer, HumanGood resident
The Terraces at Los Altos is not a nursing home. We are a Life Plan Community, where the majority of our residents live independently. We offer—on one campus—both independent living residences and any type of care that may be needed (e.g., assisted living, memory care or skilled nursing care).
With our high-quality protocols, training procedures and dedicated team members, we’re continuing to do everything we can to ensure the safety of our residents.
Yes, we are showing areas of our campuses as public health restrictions allow, and we are currently accepting move-ins. Custom-made video tours are also available. Please contact a sales professional for more information.
It is possible to have the camaraderie and peace of mind that Life Plan Community living provides while living in an environment designed to keep residents safe.
A Life Plan Community (also known as a continuing care retirement community or CCRC) is a community for older adults that offers—on one campus—both independent living residences and any type of care that may be needed (e.g., assisted living, memory care or skilled nursing care).
While alarming stories about stand-alone skilled nursing facilities have dominated the news over the past few months, what has been less widely reported is that Life Plan Communities such as ours, a nonprofit organization where many residents live independently, have fared much better in keeping residents safe.
“We can’t begin to count the ways that our A+ team members have stepped up their game during the COVID-19 crisis. Every department has met us with top-class service and, we believe, smiles behind their masks.”
George & Barbara Evans, HumanGood residents