Latest update on Coronavirus

June 29, 2020

HumanGood healthcare teams are continuing to track the latest news and information from the U.S. Centers for Disease Control and Prevention (CDC), as well as state and local public health department directives. The health, security and safety of our residents and team members is our highest priority.

HumanGood continues to remain vigilant in our efforts to fight the Coronavirus threat. As the sixth largest nonprofit senior living organization in the country, with 95 affordable housing communities and 21 life plan communities across six states, we operate in a complex environment. As shutdown and shelter-in-place restrictions are beginning to be lifted in varying degrees depending on the city and county, we continue to monitor the situation daily and our communities are updating their residents and team members regarding changes at the local level.

We know that the availability of mass testing will help authorities and regulators determine how and when restrictions should be lifted. We are continuing to facilitate preventative testing at our communities in coordination with state and local public health departments. As testing becomes more standardized and widely available, this will be an important tool in our fight against this deadly disease.

At this time, we have 38 current positive cases (amongst both residents and team members) of COVID-19 in our 21 life plan communities, where we serve approximately 5,400 residents: eight (three residents, five team members) from Rydal Park; three team members from The Terraces of Phoenix; three (two residents, one team member) from the Terraces of Los Gatos; five (one resident, four team members) from Valle Verde; four (one resident, three team members) from Judson Park; six (three residents, three team members) from Royal Oaks, two team members from White Sands; two team members from Regents Point; one team member from Redwood Terrace; and four team members from Terraces of Boise. A majority of the positive confirmed cases are within our skilled nursing health centers, where we provide short-term rehabilitative care services.

We also have seven current positive cases (amongst both residents and team members) in our 95 affordable housing communities, where we serve more than 8,000 residents:  five residents from Los Jardines; one resident from Scottish Rite Tower; and one team member from Rotary Plaza. We are working closely with the local public health departments to monitor these situations and continue to notify residents, family members and team members of these developments. HumanGood has approximately 5,000 team members throughout our communities and community support centers.

All of our life plan communities remain restricted to all visitors at all levels of care. We have closed our dining rooms and our dining team are offering home-delivered meals to help prevent potential exposure.

We have also discontinued all community-sponsored resident outings, group activities, events, meetings and restricting outside individuals or groups from providing non-essential services on our campuses. We are asking residents to practice physical distancing as much as possible. 

All visitors, vendors, contractors, team members and residents are screened upon entry into our life plan communities to investigate any travel exposures and to confirm to the best of our ability that they are symptom-free. Team members are restricted from traveling to communities for non-essential business purposes. Any team members experiencing symptoms are required to report their symptoms and/or diagnoses to their supervisor and are strictly prohibited from coming to work in accordance with CDC guidelines.

With respect to the life plan community residents in our care, we are monitoring and focusing on symptom screening, infection surveillance, reviewing procedures and continuously adapting our contingency plans to stay prepared. All visiting essential health care professionals such as physicians, physical therapists and others are required to change their clothing prior to entering our communities. Additionally, all essential health care professionals are required to disinfect stethoscopes or any other equipment brought with them. When entering the community, they are screened and asked to wear a mask. Where possible, we encourage tele-health remote visits.

We encourage our affordable housing residents to follow shelter-in-place guidelines and to discourage non-essential visitors from entering their communities. In addition, we have taken measures including increased cleaning of all common areas on a regular basis; communal rooms have been closed; signs are posted throughout the community encouraging physical distancing and frequent hand washing.

Our teams are continuing efforts to keep all communities stocked with medical supplies and sanitizing agents/products, although sourcing supplies and personal protective equipment remains a challenge.

Again, the health, security and safety of our residents and team members is our highest priority. We will continue to monitor local, state and federal reports, and share information as it becomes available.

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